Legal Entity : IMove Global Mobility LLP
Last Updated : 18 July 2025

1. Purpose & Scope

This Privacy Policy explains how IMove Global Mobility LLP (“IMove Global,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit imove.global, communicate with us, or use our relocation and allied services. We comply with the Digital Personal Data Protection Act, 2023 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data/Information) Rules, 2011, and, where applicable, the EU GDPR.

2. Information We Collect

1. Information You Provide
   • Contact details: name, phone, e-mail, postal address.
   • Move particulars: origin/destination addresses, inventory lists, value declarations.
   • Identity documents: PAN, Aadhaar, passport (for cross-border shipments as required by law).
   • Payment details: UPI IDs, masked card numbers, bank transfer references (processed via secure payment gateways; we never store full card data).
2. Information We Collect Automatically
   • Device & log data: IP address, browser type, operating system, access dates/times.
   • Usage data: pages visited, referring URLs, interaction with forms and chat widgets.
   • Cookies & similar technologies (see § 9).
3. Information from Third Parties
   • Verification agencies (KYC, credit-risk checks with your consent).
   • Insurance partners, customs brokers, and destination agents involved in your move.

3. Legal Basis & Legitimate Use

We process personal data only when at least one legal ground is met:

• Contractual necessity – to provide quotations, perform packing, transport, storage, insurance, and customer support.
• Legal obligation – to comply with tax, customs, insurance, and anti-money-laundering regulations.
• Legitimate interest – to improve our services, prevent fraud, and protect our legal rights.
• Consent – for optional marketing communications; you may withdraw consent at any time (see § 10).

4. How We Use Your Information

• Prepare and manage quotations, bookings, invoices, and claims.
• Arrange packing, transportation, storage, customs clearance, and insurance.
• Provide customer support via phone, WhatsApp, chat, and e-mail.
• Improve website performance, service quality, and security.
• Send service updates, feedback surveys, and, with consent, promotional offers.

5. Sharing & Disclosure

We do not sell your data. We may share information only with:

• Trusted subcontractors (truckers, packing crews, destination agents) strictly for fulfilling your move.
• Insurance companies, surveyors, and claims adjusters.
• Government authorities (customs, taxation, law enforcement) when legally required.
• Payment processors and banks to complete transactions.
• Professional advisers (auditors, legal counsel) under confidentiality obligations.

6. International Transfers

Where personal data is transferred outside India, we ensure equivalent protection using:

• Contractual clauses aligned with the DPDPA 2023 and GDPR.
• Transfers to jurisdictions recognised as adequate by competent authorities.

7. Data Retention

We retain personal data only for as long as necessary:

• Operational files: 8 years (Companies Act & Income-tax compliance).
• Insurance & claims: 6 years after settlement.
• Marketing opt-in lists: until you withdraw consent or 3 years of inactivity, whichever is earlier.
• Server logs & analytics: 26 months (Google Analytics default) unless we need longer for security investigations.

8. Data Security

We implement ISO 27001-aligned technical and organisational safeguards including:

• 256-bit TLS encryption for data in transit;
• Role-based access controls & MFA for staff portals;
• Physical security at data centres and offices;
• Quarterly vulnerability scans and annual penetration tests.

9. Cookies & Tracking Technologies

Cookies help us remember preferences and analyse website traffic. You may block non-essential cookies via your browser or our cookie banner. Essential cookies are required for core functionality.

10. Your Rights

You may exercise the following rights (subject to verification):

• Access – obtain a copy of your personal data we hold.
• Correction – rectify inaccurate or incomplete data.
• Erasure – request deletion where lawfully permissible.
• Restriction/Objection – limit or oppose certain processing.
• Data Portability – receive data in a machine-readable format (where technically feasible).
• Withdraw Consent – opt out of marketing at any time (e.g., by clicking “unsubscribe” in emails or messaging unsubscribe@imove.global).

11. Children’s Privacy

Our services are not directed to children under 18. We knowingly collect data of minors only with verifiable parental/guardian consent when mandatory for family relocation paperwork.

12. Third-Party Sites & Services

Our website may contain links to external sites. IMove Global is not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be announced on our homepage or via e-mail. Continued use of our services after such updates constitutes acceptance of the revised policy.

14. Contact & Grievance Officer

© 2025 IMove Global Mobility LLP. All rights reserved.