Privacy policy

This policy is from IMove Global Mobility LLP, whose head office is in Bangalore, India. In it, "we" and "us" mean IMove. It explains what happens to the details you share with us on this website.

That means our enquiry forms, our chat, our move tracking pages and the emails we send about your move.

This is an interim policy, written in plain language while our legal review is under way. We will update this page when that review is done. It is written for India, and visitors in the UAE or Singapore can use the same contact details below.

Every enquiry form asks for your name and a phone number, an email address or both. Depending on the form, it asks about your move:

• Whether it is within a country or between countries
• The cities and countries you are moving from and to
• What is moving: a home, an office, a vehicle, pets or things to store
• The size of your home or office
• Whether you want help with packing
• Roughly when you want to move
• Anything else you choose to tell us

Some forms have two pages. We save page one, with your route and phone number, when you press Next, so we can still call you if you stop there.

With each enquiry we also keep details your browser sends. They show us which pages and campaigns bring enquiries:

• The page you sent it from, and the site that linked you here
• Whether you used a phone, a tablet or a computer
• Campaign tags in the link you followed, and Google or Facebook ad click IDs
• Where and when you first arrived on this site, from the imv_ft cookie below

We do not save your IP address with your enquiry or your chat. We use it only in the server's memory, to stop anyone flooding the forms and the chat. It is never written to our database and is cleared when the server restarts.

We use your details to:

• Reply to your enquiry and prepare a quote
• Plan and run a move you book with us
• Email you about a booked move as it progresses
• See which pages and ads bring enquiries
• Improve the answers our chat gives
• Stop spam and misuse of the forms and the chat

When you first arrive on this site, we set one cookie, named imv_ft. It notes the page you landed on, the site that sent you and the time. It also notes any campaign tags or ad click IDs in the link, and the kind of visit, such as search, an ad or a direct visit.

Your browser keeps it for 90 days. Scripts on the page cannot read it, and it only travels over a secure connection. When you send an enquiry or start a chat, we copy what it holds onto that record.

We set no other cookie for visitors. Google's cookies are described below.

The chat is answered by an automated assistant first, and our team can step in. We store the whole conversation, the answers you give and the page you were on. We also store your browser's technical description and the cookie details above.

From your first message, a copy of the conversation goes to our team's chat inbox. That inbox runs on the same servers as this website.

Your browser remembers which conversation is yours only while the tab stays open, using the tab's own storage, not a cookie. Our ads pages have no chat.

We log questions the assistant could not answer, so we can write better answers. Before a question is logged, we remove anything in it that looks like a phone number or email address.

The question's wording stays in that log after your chat is deleted.

The assistant's replies are written by an AI service provider, which may process the conversation outside India. It receives the conversation, your answers about the move and the approved facts the assistant may quote.

We remove anything in your messages that looks like a phone number or email address before they are sent.

If you type your name in a message, it reaches the provider until the assistant has noted it. After that, we replace it with a placeholder. If you give your name and number in the boxes the chat shows for them, neither is sent to the provider.

When you complete an enquiry with an email address, we email you an acknowledgement. It repeats your answers about the move, but not your phone number or your message.

Our team gets an email when an enquiry starts, when it is complete and when a chat needs a person. Those emails carry your details. A chat email carries the whole conversation.

We send email through an email service provider. If you book a move, we also email you each time your shipment reaches a new stage.

If you book a move with us, you can follow it on our tracking page. You enter your move reference and the phone number on your booking. We check them against our records and store nothing new.

The tracking link we email you stops working 90 days after delivery.

We use Google Analytics to count page visits and four actions: sending an enquiry, tapping Call or WhatsApp, and opening the chat. Our code never sends your name, contact details or answers to Google.

Its cookies last 2 years after your last visit. They are off for visitors from the European Economic Area, the UK and Switzerland. Google's opt-out add-on is at https://tools.google.com/dlpage/gaoptout.

Our Google ads lead to pages whose address starts with /lp/. Those pages also load Google's advertising tag, which can set cookies under Google's own privacy terms.

When you press Next on a form's first page, Google's tags can read that an enquiry was started, with our internal number for it.

• IMove's own team, who reply to enquiries and run moves
• CreatiSoul, the agency that builds and runs this website and its systems for us
• A marketing partner whose campaign brought you to us, if we work with one. A partner sees the move details, status and source of those enquiries, never your name, contact details, messages or chats
• Our service providers for hosting, email and the chat's AI, as part of the service they give us
• Google, through Google Analytics and the advertising tag on our ads pages, as set out above

We do not sell your details or share them for anyone else's marketing.

Your details are stored in this website's database, on servers we rent from a hosting provider. Every page and every admin screen is served over a secure HTTPS connection. Only people with a login can open enquiries, and each login sees only what its role allows.

We back up the database every night. Backups are there to recover from a fault and are not used for anything else.

• An enquiry that never became a move is deleted 24 months after our last contact about it. Its chat, the copy in our team's chat inbox and its queued emails are deleted with it.
• A chat that never became an enquiry is deleted 24 months after its last message, with its copy in our team's chat inbox.
• If you book a move, we keep the booking and shipment records for as long as tax and accounting law requires.

Emails about your enquiry also sit in our team's mailbox, and the deletion above does not reach them. Ask us and we will delete them.

Nightly backups are kept for 14 days, and weekly ones for 56 days. Copies we take by hand before an update are deleted after 30 days.

Our hosting provider also keeps a copy of the whole server for up to two weeks. A deleted enquiry is gone from every backup once these periods have passed.

You can ask to see the details we hold about you, to correct them or to delete them. You can also withdraw your consent and ask us to stop using them.

You do not have to give us your details. You can call us instead, or stop a form or a chat at any time. A two-page form stores nothing until you press Next on its first page.

To ask, email info@imove.global from the address you used, or call us from the number you used. That is how we know the request is yours. We answer within one month.

If you have booked a move, we may have to keep some records that the law requires.

If you have a concern about how we handle your details, contact our Grievance Officer:

• Grievance Officer, IMove Global Mobility LLP
• Email: info@imove.global
• Phone: +91 63630 91160

Put "Privacy" in the subject line. The Grievance Officer replies within one month.

We will update this policy when our legal review is done, and whenever the way we handle your details changes. The date below shows when this version was written.

Last updated: 12 October 2026.