Refund Policy

Legal Entity : IMove Global Mobility LLP
Last Updated : 18 July 2025

1. Purpose

This Refund Policy explains when and how IMove Global Mobility LLP (“IMove Global,” “we,” “our,” or “us”) processes refunds to our customers (“you,” “Customer”). It should be read along with our Cancellation Policy, Terms & Conditions, and your signed quotation.

2. Eligibility for Refund

You are eligible for a refund in the following circumstances:

  • A valid cancellation request is approved under the timelines set in the Cancellation Policy.
  • Advance payment exceeds final bill amount (e.g., estimated volume vs. actual packed volume).
  • Duplicate or erroneous payment made to IMove Global.
  • Specific service component (e.g., storage) paid but not availed due to our inability to deliver.

Note: Claims related to loss or damage are settled through the transit insurance route and do not fall under this Refund Policy.

3. How to Request a Refund

  1. Submit a written request via E-mail or WhatsApp within 7 days of the event triggering refund eligibility.
  2. Mention your Booking ID, attach payment proof (UTR/transaction ID), and provide supporting documents (cancellation acknowledgement, revised bill, etc.).
  3. Our finance desk will verify the request and may seek additional information if necessary.
ChannelContact Details
E-mail accounts@imove.global
WhatsApp / Phone +91 96205 IMOVE (96205 46683) – select option “2 → Accounts/Refunds”

4. Required Documentation & Proof

  • Proof of payment (bank statement, UPI screenshot, card slip).
  • IMove Global tax invoice/receipt.
  • Cancellation acknowledgement (if applicable).
  • Government-issued photo ID of the payer for refunds above ₹50,000 (per RBI guidelines).

5. Refund Calculation & Deductions

The refundable amount is calculated as: Amount Paid – Non-Refundable Charges – Services Consumed – Cancellation Fees

ComponentRefundable?Remarks
Administrative / handling fee No Covered by cancellation charges as per § 4 of Cancellation Policy.
Actual packing-material cost No, once consumed Refunded only if materials were not used.
Third-party charges (permits, toll, ferry, container booking) No Irrecoverable once paid on your behalf.
Unutilised transportation segment Yes Pro-rata refund if shipment is returned before transit begins.
Security deposit for storage Yes Refunded after clearance of outstanding dues & retrieval of goods.

6. Processing Timelines

  • Acknowledgement of refund request: within 2 working days.
  • Verification & approval: within 5 working days after receipt of all documents.
  • Payment initiation: within 7 working days after approval.

Total turnaround time: typically 7-14 working days from complete documentation.

7. Modes of Refund

Refunds are issued via the original payment method wherever feasible.

  • UPI / IMPS / NEFT to the same bank account.
  • Reversal to the same credit/debit card.
  • Cheque or RTGS in the payer’s name (for offline payments or expired cards).

8. Non-Refundable Items & Scenarios

Refunds are not applicable for:

  • Dangerous / prohibited items confiscated or destroyed as per § 3 of Terms & Conditions.
  • Insurance premiums once the policy is issued.
  • Normal wear & tear, mechanical/electrical malfunction claims (handled by insurer).
  • Loss or damage claims filed beyond the stipulated 7-day notification window.

9. Dispute Resolution

If you disagree with the refund decision, escalate in writing to grievance@imove.global. We will respond within 7 working days. Unresolved disputes may be referred to arbitration in Bengaluru as per the Arbitration & Conciliation Act 1996.

10. Contact Information

Data Protection & Compliance Desk
IMove Global Mobility LLP
No - 84/1, Cheemasandra village , Virgonagar post, Near Muneshwara temple , Cheemasandra , Bangalore - 560049, Karnataka, India
E-mail: info@imove.global
Phone/WhatsApp: +919538480303

By transacting with IMove Global you acknowledge that you have read, understood, and agreed to this Refund Policy.